Privacy Policy

01 Information We Collect

To provide an exceptional, tailored experience, we may collect the following categories of information:

Personal Identification & Contact Details

• Full name, title, and preferred form of address.
• Email address, telephone number, and physical mailing or shipping address.
• Billing address and payment confirmation details handled through secure, encrypted payment gateways.

Project & Customization Data

• Design preferences, floor plans, architectural blueprints, and spatial requirements shared during private consultations.
• Custom furniture specifications, material selections, and project timeline details.

Technical & Usage Data

• IP address, browser type, device information, operating system, and browsing behavior.
• Interactions with our digital catalog, cookies, and analytics data used to enhance your experience.

02 How We Use Your Information

We utilize your personal information solely for legitimate business purposes and to deliver an uncompromised standard of service:

• Service Delivery: Processing furniture orders, managing white-glove international shipping, and executing interior design contracts.
• Personalized Concierge Care: Facilitating consultations with founder Antonius Pardosi and senior designers, and providing bespoke recommendations.
• Communication: Sending order updates, project milestones, invoices, and responses to your direct inquiries.
• Exclusive Announcements: Invitations to private collection launches, gallery unveilings, or curated events, only with your explicit consent.
• Security & Compliance: Verifying transactions, preventing fraud, and complying with customs and legal obligations.

03 Data Protection & Confidentiality

As a premier luxury house serving private estates, commercial leaders, and international figures, discretion is central to our ethos.

• Strict Access Control: Project files and personal details are restricted to authorized senior personnel and lead project managers.
• Non-Disclosure: We do not publish photos, floor plans, or details of private residential projects without the owner's explicit written authorization.
• Data Security: We use industry-standard SSL/TLS encryption and secure cloud infrastructure to protect against unauthorized access, loss, or alteration.

04 Sharing & Disclosure of Information

We never sell, rent, or trade your personal data. Essential information is shared only with trusted partners who assist us in fulfilling our commitments:

• Logistics & Freight Partners: Specialized international shipping lines and customs brokers required to deliver orders safely.
• Payment Processors: Secure financial institutions and encrypted payment platforms handling transactions.
• Craftsmen & Subcontractors: Necessary technical specifications, without personal identifying details, shared with master artisans for bespoke production.
• Legal Obligations: When required by applicable law, court order, or governmental authorities.

05 International Data Transfers

The Terra is based in Bali, Indonesia, and serves clients worldwide. By interacting with our platform or submitting information, you acknowledge that your data may be transferred to and processed on secure servers outside your home country. We ensure cross-border data transfers comply with global data protection standards.

06 Cookies & Tracking Technologies

Our website uses cookies and similar technologies to optimize browsing, analyze performance, and remember preferences. You may adjust your browser settings to refuse or restrict cookies; doing so may affect some digital catalog and reservation functions.

07 Your Rights & Choices

Depending on your jurisdiction, including GDPR rights for European residents, you may have the following rights:

• Access & Rectification: Request a copy of the personal data we hold or corrections to inaccurate information.
• Erasure: Request deletion of your personal records, subject to legal and contractual retention requirements.
• Opt-Out: Unsubscribe from marketing communications at any time through the provided link or by contacting our concierge.

08 Updates to This Privacy Policy

The Terra may amend this Privacy Policy periodically to reflect changes in our practices or global legal standards. Revisions will be published on this page with an updated effective date.